FAQs

What are your order cutoff times?

Our order cutoff times vary by our service zones. Please visit our Service Location page to see the full details for your specific area.

Where do you deliver?

Our current service areas can be found under our Service Location page.

Do you have pickup locations?

You are welcome to come to our store and pick up your order. We are located at 2328 West 4th Avenue, Vancouver, British Columbia V6K 1P1, Canada.

Why do I see a pre-authorization / payment hold on my statement?

When you place an order, we place a hold for a slightly higher order total on your card. This pending hold is replaced by the correct charge upon successful packing and delivery. This ensures that suppliers can charge accurate weights for products (i.e. 1.09lb or 0.98lb steak vs. 1lb ordered). If you cancel the order or the payment hold is not captured, the authorization is cancelled and the funds are released back. It's very similar to the gas pump!

Can I cancel an order?

You can cancel your order up until the order cutoff time before delivery or pick up. Because our team starts very early in the morning, we are not able to accommodate changes to your order on the day of delivery.

Do you accept returns?

We cannot accept returns or cancellations the same day of your order but we will do our best to address any issue with your order. You can cancel or change your order up until the cutoff hour for your service region.